Return Policy

We want you to be completely satisfied with your purchase. Learn about our return, replacement, and refund policies.

Return Policy

We offer a 7-day return window, which means you can request a return within 7 days of receiving your item.

To be eligible for a return:
  • The item must be unused and in its original packaging
  • You must provide the receipt or proof of purchase

To initiate a return, send us an email. Once your return request is approved, we will provide you with instructions on how and where to send the item.

Please note:

Items returned without prior authorization will not be accepted.

Replacement Policy

If you receive a damaged or defective item, please report it to us within 48 hours of delivery along with photos/videos as proof.

Step 1: Report the Issue

Contact us within 48 hours with photos/videos of the damaged item

Step 2: Inspection Process

Once we receive and inspect the returned item, we will confirm the eligibility for a replacement

Step 3: Replacement Delivery

If approved, a replacement will be delivered within 7-10 business days

Important Notes:
  • Replacements are subject to stock availability
  • If a replacement is not available, we may offer a refund or an alternative item

Refund Policy

After we receive and inspect your return, we'll notify you via email or message regarding the status of your refund.

If approved:
  • Your refund will be credited automatically to your original method of payment within 10 business days
  • You will receive a confirmation once the refund is issued
Please note:
  • Your bank or credit card provider may take additional time to reflect the refund in your account
  • Shipping charges (if any) are non-refundable unless the return is due to our error (e.g., defective or wrong item)

Shipping Policy

We aim to dispatch all orders promptly and deliver them within the estimated time frame.

Delivery Timeline:
  • Orders are typically delivered within 10 to 15 business days from the date of order confirmation and/or payment
  • Delivery time may vary depending on your location, the courier service performance, or unforeseen delays
  • Once your order is shipped, you will receive tracking details via email or SMS
Important Notes:
  • We are not responsible for delays caused by courier services or force majeure events (e.g., natural disasters, strikes, or government restrictions)
Shipping Charges:
  • Shipping fees (if applicable) will be calculated and displayed at checkout
  • Free shipping may be available on select items or order values

Contact Us

If you have any questions about our return, replacement, or shipping policies, please contact us using the information below:

NEW RAYYAN JEWELLERS

24/1, Jewellery Street, kader mydeen pallivasal Street, Kadayanallur, Tamil Nadu 627751
+91 9789112841 (Owner)
+91 9598928030 (Manager)
+91 8489366997 (Manager)
newrayyanjewellerskdnl@gmail.com
Mon-Sat: 10AM-7PM | Sunday: 12PM-5PM

Last Updated

This Return Policy was last updated on January 2024 and may be updated from time to time. We will notify you of any material changes to this policy.